DBA represents the major international suppliers of development tools for operating systems, database management systems (DBMS), network management, Web environment development and integration and on-site support systems, among others.

Beside supplying development tools from Oracle, Microsoft and Computer Associates (Cool Family: Cool:Gen, Cool Biz and Cool Joe), DBA offers hotline and advisory services for them.

All companies must optimize processes, lower costs and deliver better client services. DBA meets those needs through the use of electronic document management, which enables its clients to capture, organize and store documents produced by several applications, ranging from text processors through spreadsheets. In keeping with market trends, DBA offers solutions for storage of information obtained in e-business transactions between different companies and business partners.

DBA provide state-of-the-art solutions in the imaging, workflow, EDMS, COLD and data storage areas for companies using ERP and CRM as strategic systems. To provide the world's most advanced technologic resources, DBA conducts projects jointly with IXOS, a world leader in the software market for electronic management of SAP R/3 documents, images and data archiving.

The information contained in different company systems may be integrated and published on the Web with the Actuate tool.

DBA's hotline service provides remote technical support to Oracle and Microsoft products and to Computer Associates Cool Family products. Its main goal is to provide an on-call service to all DBA clients, specializing in quality and prompt solution. These characteristics result from the high competence of DBA's advisors, achieved through an intense training program and an efficient internal organization.

The service may be accessed both by phone and e-mail. With direct communication channels with its software partners, DBA can guarantee efficient technical support, regardless of the problem's complexity.

In the absence of any alternative solution, DBA has direct access to the Microsoft development team, which can act promptly, whenever required, to change the code of the Microsoft products. When this is required, a DBA authorized professional will be transferred to perform the on-site service. This hotline service is also part of the MAP (Microsoft Authorized Premier) Support Program offered by DBA.

DBA's hotline is also attentive in keeping its clients aware of software upgrades, new tool and problem-prevention information. The service is based on a call control system, where each interaction with the client is provided with a unique reference code that guarantees DBA's clients an efficient and safe monitoring of their problems.

So as to keep support costs to a minimum for the client, DBA's consulting services provide on-going advice on product implementation, thereby reducing the total cost of ownership (TCO) and increasing the return of investment (ROI).

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These advisory services are offered for Microsoft, Oracle, Cool family products (Cool: Gen, Cool Biz and Cool Joe) products of Computer Associates, IXOS and Actuate.

The systems' high availability and maximum performance result from a well-planned and managed support team. The support provided by DBA includes access to professional services and to the technical expertise at a level required by large companies needing to enhance the value of their businesses and reduce total cost.

DBA's support is structured to assist clients to successfully develop, distribute and manage critical business systems, reducing costs by removing problems before they occur. DBA provides personalized and proactive support services and fast and specialized solutions for technical problems.

Quality of services has been one of DBA's main goals. Thus, it has become one of Microsoft partners, known as Microsoft Certified Support Center (MCSC). As a MCSC, DBA provides a high quality technical support for several Microsoft products, such as the BackOffice package, relying on a staff trained by Microsoft certified instructors. It is also provided with a channel of access to technical information, training, upgrades and upgraded versions of all Microsoft products.

The Microsoft Authorized Premier (MAP) Support Program offered by DBA provides a personalized service. The technical account manager (TAM) is responsible for rending service to a specifc company, and, as a team leader, manages support resources required by that specifc business solution. The presence of a TAM allows a personalized service and guarantees that a professional who knows that company's reality will always be at hand Counting both of a highly qualified DBA professional team and Microsoft professionals, DBA’s TAM prevents time waste by providing a single contact for support. The MAP Support eliminates mutual blaming by suppliers, in their heterogeneous environment, for the clients' problems. If the problems reported to Microsoft originate in another supplier's product and there is a support contract with that supplier, the MAP support team will work on it to isolate and help solve the problem.